WARNING! Rosie's on a rant!

[Rosie]

Warning! The following post is a rant by a very ticked off consumer. She is not looking for advice, she simply needs to spout off, lest she starts breaking sh*t!

I will never, EVER purchase another appliance, let along ANYTHING from Sears ever again!

A few months back, my old washer finally went to the appliance stand in the sky. So I purchased a brand-new Kenmore HE washer.

It was wonderful. Quieter, used less water -- I even saw my electricity bill go down.

All was right with the world.

That is, until last weekend when this machine started making horrid noises and quit draining.

So, I call the 800 number to schedule a service call since the thing is still under warranty, and they tell me that it will be TWO <expletive deleted> weeks before anyone can make it out this way. And no, we will not reimburse you for your 50 mile round trip to the laundromat.

After raising some particular hell, they finally bumped it up to a week. Today.

My supposed-to-be-early-in-the-morning service call has yet to happen!

Yes, I know they don't give a damn, yes I know they could care less if I ever set foot in a Sears store again. But I am <expletive deleted> TICKED OFF that I have to leave in the morning for a three-day road trip and now have to wash out some clothes by hand (like I REALLY have time for that!) in order to have clean clothes to wear. Not to mention I have teenagers to shuttle to sports practices today.

They can kiss it! And I hope they go the way of Montgomery Wards!

 

[dixiehack]

 

[21]

Fifty miles round trip to the laundromat??

Figuring cost of gas, your time, etc.....might have been cheaper to buy new clothes.

 

[Ace]

Sorry, Rosie.

But count yourself blessed.

In many cases, Mr. Rosie (or any man of the house) would have grabbed the tool set and said he could fix it himself.

Then you'd have to rent a wet vac to soak the water out of the carpet and rent a truck to take the washer to the landfill after Sears said you voided the warranty. Then you'd need to buy a new one from Sears.

 

[Cadet]

Yes, I know they don't give a damn, yes I know they could care less if I ever set foot in a Sears store again.

This is the worst part. Sears doesn't care. Comcast sure as hell doesn't care. The waiter at the restaurant doesn't care. Nobody in the corporate world cares, and this is most unheralded reason I can think of for saving the Mom-and-Pops over the big box stores. If you had bought your machine from Joe's Local Appliance, your experience would be much different, I bet.

Good luck, Rosie!

 

[Rosie]

Actually, I'm very handy with mechanical stuff and the only thing that kept me from attempting the repair myself was voiding the warranty.

My guess is that the repair guy will show up at 5:30 p.m. tonight, then tell me he needs to order a part which will take a month to obtain.

 

[Marvin]

Hate to tell you this, but Sears' service dept. has been that way for years. I can't remember the last time I walked into one of their stores.

 

[dixiehack]

You might check to see if there is a little plastic doohickey still attached to the inside of the washer lid. Ours (unknowingly) came off one time and you would have thought we fed the thing a bowling ball. We were already swamped with a child in the hospital, so Dad shamed GE into making a free service call on a slightly-past-warranty machine. Five seconds later, it was good to go.

 

[Freelance Hack]

As a former Sears salesman (sold Lawn & Garden equipment during college), I can tell you that your salesperson <i>should</i> care.

Call him or her, explain the situation and tell them what you what. Chances are (with managerial approval in some cases), they will take care of it for you.

 

[slappy4428]

Have you got your F*CKING HAIRCUT yet?

 

[OTD]

Once your stuff goes out of warranty, check out RepairClinic.com. Cheap parts and some troubleshooting advice. I've kept our dryer going for 15 years with the help of this place.

 

[Chef]

Your nearest laundromat is 25 miles away..........My goodness, how big is the town you live in that they don't have a damn laundromat?

 

[slappy4428]

Your nearest laundromat is 25 miles away..........My goodness, how big is the town you live in that they don't have a damn laundromat?

Rosie, have you tried finding one in Tahoe?

 

[Fenian_Bastard]

"Sears sucks, Crash. I had a job there once, sold Lady Kenmores.
Nasty business. Nasty."
-- Robert Wuhl.
"Bull Durham."

 

[Songbird]

Remember the song "Roxanne is on a roll" by the Real Roxanne?

This thread title reminds me of that.

 

[Rosie]

Update, if you could call it that.

I called Sears. They have this <expletive deleted> voice mail HELL which, when you ask for the <expletive deleted> repair center, tells you that you have a service call scheduled. When you tell the <expletive deleted> smarmy voice to <expletive deleted> and give me a real person to talk to, it replies, "I'm sorry, I did not understand your answer." Of course you <expletive deleted> didn't understand my answer because you're a <expletive deleted> MACHINE!

After about 15 minutes or so of this BS, I finally managed to get a real person on the line. I was so shocked I nearly hung up the phone.

Not only am I the second to last call scheduled for the day, he could not give me an answer as to WHY someone couldn't have had the common courtesy to inform me with a <expletive deleted> phone call! But, I give the guy credit, he at least tried to help me out. He finally got a hold of someone to find this stupid <expletive deleted> info out. AND, the repair tech should be here by 6:30 p.m., and would call first.

Well, here it is, 6:50 p.m. and you guessed it, no <expletive deleted> phone call yet.

I'm going to go get a <expletive deleted> hair cut AND <expletive deleted> highlights too!

Slappy, the Tahoe laundromat said they were closed until after the holidays. So I'm going to go handwash some clothes now.

 

[shotglass]

I think we need a new sub-section just for rants so we can find them easier.

 

[Songbird]

I expletive in the milk of your rant [/Hemingway]

 

[Ashy Larry]

Anyone want to go halves on opening a laundrymat in Rosies town?

 

[Hank_Scorpio]

That's what you get when you combine Sears and Kmart, like they are now. They're basically the same company now, since Kmart CEO bought Sears and is phasing out the Kmart name.

Eventually Sears get rid of the current Sears and Kmart formats with a new store called Sears Essentials.