15. Can I share my account with others?
No. Sharing of your username and password is strictly prohibited.
16. I am trying to access a game and I am getting an error message that I am already logged in on another computer, what should I do?
In rare cases, customers have forgotten to log out of their account on one computer and have tried to log in again on a separate computer. Since sharing of a single username and password is strictly prohibited and does not work, you will get an error message. If you receive such an error message, please contact Customer Support toll free in the U.S. at (866) 800-1275.
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19. I tried to log in to view the game and received a message telling me that I have logged in too many times, or am logged in on multiple computers, what should I do?
First off, please make sure that other people are not using your account. If you have shared your account information with other people, then your account may be prevented from logging in. If you are worried that others are accessing your account, you should change your password under your account profile.
The best way to prevent this error from occurring is to log out of MLB.com every time you are finished watching games by clicking the Logout button on the top right of any MLB.com page. The next time that you would like to watch a game, click on the link to load the game, and it will prompt you to login before launching the game. If this message has already come up for you, and you are sure that no one else is using your account, log out of MLB.com, close all of your open browser windows and quit your browser, then re-launch your browser, and click on the game that you would like to watch, where you will be prompted to log in again.