In other words, Murdoch is saying that editors aren't pandering to their "customers" enough; aren't giving them what they want like his newspapers, such as the smarmy NY Post are. The fact that he refers to his readers as customers reveals that he believes he's in the advertising delivery business, not the legitimate news business.
Murdoch is such a hypocrite. He's apparently blaming "complacent" and "contemptuous" newspaper reporters and editors for the decline of newspaper circulation and advertising revenue because of readers switching to the Internet. That's like blaming horses for the decline in the sale of buggy whips because of the invention of the automobile.
And what was Murdoch's response to the decline in newspaper circulation? It was to journalistically ***** up a once-decent newspaper, the NY Post. He's blaming "complacent" and "contemptuous" editors for newspaper declines in circulation and revenue, yet his gossip rag, the NY Post, is losing over $40 million a year as a vanity publishing venture because respectable, big-spending advertisers won't touch its noxious content with a ten-foot pole. The Post's editors are not contemptuous of their readers, they give them what they want - trash - and it costs Murdoch millions.