Netflix question

[You're With Me Leather]

I took a Netflix DVD on a trip recently and I got home to find that the damn disc had snapped in half. Am I better off just buying a replacement and sending that back to Netflix or should I just tell them its broke and (I assume) get billed for it? Anyone had to deal with something like this with Netflix?

 

[KYSportsWriter]

It'd probably be cheaper to buy a replacement.

 

[Perry White]

As a big Netflix user I'd be interested in finding out what happens. Good luck, Leather.

 

[CentralIllinoisan]

You're with me, exorbitant replacement fee.

 

[Flip Wilson]

From the Netflix FAQ:

Q: I broke a DVD. What should I do?
A: Visit the Rental Activity page, in Your Account, and choose "Report a Problem". Simply select the movie that was damaged while in your possession and choose "I have lost or damaged a DVD and would like to pay for it".

 

[CentralIllinoisan]

I think the root of the question is not how to take care of it, but how much will NetFlix charge to replace vs. his replacing it himself.

 

[HejiraHenry]

I'd put the two halves back in the envelope, send it to them without comment and see what happens.

Then, report back here.

Hey, it's research.

 

[CentralIllinoisan]

I'd put the two halves back in the envelope, send it to them without comment and see what happens.

Then, report back here.

Hey, it's research.

Use Scotch tape, though.

 

[ADifferentOkie]

I had several Netflix movies never even reach my house, and they never bugged me when I reported them missing. I don't know why this would be much different. I'll bet replacement with them is cheap, and I'll bet if you just sent it back to them, they'd eat it because how do they know it didn't get snapped in the mail?

 

[ADifferentOkie]

BTW, you really should switch to Blockbuster if you have one in your town. The free rentals give you twice as many movies, and you get them faster because they ship it before they even receive the last one you sent back.

 

[HejiraHenry]

how do they know it didn't get snapped in the mail?

Which was, really, what I was driving at.

 

[Oz]

I'd put the two halves back in the envelope, send it to them without comment and see what happens.

Then, report back here.

One came broke in half, basically. Called Netflix. They told me to send it back and they would should another copy of that movie ASAP. It arrived the next day. They never really asked any further questions about it.

 

[Lone_Star_Speed]

This is exactly how Stephen Colbert is ridding the world of "Fahrenheit 9/11" on DVD.

 

[friend of a friend]

Has anyone seen the new feature on Netflix? You can watch movies on your computer. The selection isn't that great, but there are plenty of good old movies to watch.

 

[leo1]

i agree with those who say to put the halves in the envelope and send it back. this isn't one of those scams where you buy merchandise at one store and return it to another to get a bigger refund.

i'm guessing it costs netflix about $1 to make each DVD because they make so many copies of each. but they'll probably charge you the standard $19.99 or whatever. if they only charged people $1 for lost or broken DVDs everyone would keep them so they basically have to charge high replacement rates.

 

[Dyno]

Has anyone seen the new feature on Netflix? You can watch movies on your computer. The selection isn't that great, but there are plenty of good old movies to watch.

I just stumbled across this, although I haven't tried it yet. Click on the "Watch Now" tab (for me, it's the rightmost tab).

 

[Riddick]

Netflix doesn't monitor those damn DVDs. I've received some DVDs broken, and they said nothing. I accidently sent the wrong DVD back (one of my own), and they never returned it to me.
You broke their DVD, they'll fix it. Just put it in the envelope and don't worry about it. They have millions more.

 

[StormSurge]

I sent one back that they never received, reported it & that was that.

 

[Perry White]

Has anyone seen the new feature on Netflix? You can watch movies on your computer. The selection isn't that great, but there are plenty of good old movies to watch.

I've watched several movies this way; the selection could be better but for something that doesn't cost you any extra money it's great.

 

[HeinekenMan]

Leave it in your living room, then pour gas on the floor and light a match. Run outside and don't call the fire department for a good hour.