C
Care Bear
Guest
My husband (more like my wife) and I recently rented out a property (a home) in Virginia.
Our realtor misled us in several fashions, but the most egregious act we have uncovered so far is that she actually gave the key to our home to the family members of the new tenant (they live in the area - the tenant was on the ofther side of the country) BEFORE the lease was signed. The family members were in our home moving in furniture without our knowledge or consent. We finally found out the actual timeline a week after the fact.
In fact, we had a discussion with our realtor where we stated that NO ONE should have access to our property before the lease was signed. We had a couple of addendums in the lease we wanted to go over with our new tenant before access of any kind was granted to the home. (The tenant had mentioned wanting to construct a fence in our yard as soon as she moved in - we wanted to make sure she was aware that nothing could be altered on the property without our written consent).
The situation has been further exacerbated because we purposely moved up the move-in date at the tenant's request while in the midst of moving out of state. Therefore, communication was even more critical. We put our trust in this realtor, and she violated it repeatedly, in our view.
My question is, what recourse do we have with this realtor? Yes, we signed a contract with her the day she listed our property, but there is nothing in the form that I can find that addresses a situation like this. The realtor has evaded our phone calls and emails and we have documented proof (via texts and emails) that she was evasive (multiple lies of omission) about giving the keys to the family, among other things.
We want to fire her immediately; we are also hoping to avoid paying the commission. I simply cannot fathom giving this person money after all that has transpired.
My husband and I have never rented out property before, and we aren't looking to turn this situation into some legal drama starring a serious actor. But we are looking for advice from anybody who has been through something similar. Any guidance is greatly appreciated.
Thank you in advance.
Our realtor misled us in several fashions, but the most egregious act we have uncovered so far is that she actually gave the key to our home to the family members of the new tenant (they live in the area - the tenant was on the ofther side of the country) BEFORE the lease was signed. The family members were in our home moving in furniture without our knowledge or consent. We finally found out the actual timeline a week after the fact.
In fact, we had a discussion with our realtor where we stated that NO ONE should have access to our property before the lease was signed. We had a couple of addendums in the lease we wanted to go over with our new tenant before access of any kind was granted to the home. (The tenant had mentioned wanting to construct a fence in our yard as soon as she moved in - we wanted to make sure she was aware that nothing could be altered on the property without our written consent).
The situation has been further exacerbated because we purposely moved up the move-in date at the tenant's request while in the midst of moving out of state. Therefore, communication was even more critical. We put our trust in this realtor, and she violated it repeatedly, in our view.
My question is, what recourse do we have with this realtor? Yes, we signed a contract with her the day she listed our property, but there is nothing in the form that I can find that addresses a situation like this. The realtor has evaded our phone calls and emails and we have documented proof (via texts and emails) that she was evasive (multiple lies of omission) about giving the keys to the family, among other things.
We want to fire her immediately; we are also hoping to avoid paying the commission. I simply cannot fathom giving this person money after all that has transpired.
My husband and I have never rented out property before, and we aren't looking to turn this situation into some legal drama starring a serious actor. But we are looking for advice from anybody who has been through something similar. Any guidance is greatly appreciated.
Thank you in advance.