I don't see the paper or Web site every day so I don't know for sure.
I have managed a short staff and I know there are times it is a pain to get everything covered, let alone deal with breaking stuff. There isn't someone sitting on GA you can call and say, "You're up."
For instance, if something breaks in Richmond this weekend, they're up against it big. All available hands are covering the flying circus that is NASCAR. So sometimes an SE, instead of asking where his extra person is, has to say, "I'm that extra person." For my years as a writer, I had the resources and know-how to help. Lynn, I'm sure, is in the same position.
Two viewpoints, neither of us wrong. We're just looking at it from different sides.