Get a Life! Morans

[alleyallen]

I've been on a cruise and any expectation you might have over the course of a five- or seven-day cruise (or longer) that NOTHING will go wrong is stupid. Have you ever had an extended stay in a hotel where there were absolutely NO issues whatsoever? Not talking about those that would make you complain. I'm talking about any issues at all.

Now imagine that hotel on a ship, spending a good deal of time away from land. Folks, there's going to be problems. Nothing's going to be perfect.

The sewage issue? Legit. The hubby getting locked on the balcony because of a latch? Legit (although, unless he was out there by himself and no one was in the room, I cannot possibly imagine it taking three hours for him to get back in).

But some of the other issues? C'mon. If they're cruising that often, they should know and be used to it by now. In my mind, there's definitely a bit of hustle going on in their thinking.

And $10,000 may not be wholly accurate for a price per cruise, JR. Even a week-long cruise, with a nice cabin, should cost less than $5,000 for a couple. Lots less.

 

[markvid]

Um, I don't think their complaints about the raw sewage were unwarranted and a 20% discount doesn't seem very much.

I'm thinking if you are spending $10,000 on a cruise (number picked out of my ass), you have certain expectations about the level of service.

The new client service motto is: give us your money and STFU.

If you complain about sewage? Absolutely. But it sounds like they cried wolf a little too much. Oh, my, God, they went to the wrong room to deliver a birthday greeting. THE HORROR! They sound like people who tried to run the system in order to avoid paying full price.

Mark,
I was thinking about that but as I said, cruises for the most part aren't inexpensive and I think there's a certain level of service you can expect.

If you go to Hooter's and complain about the food, well you're just being an asshole.

If you go to a three star Michelin restaurant then the food better be damn perfect for the $400.00 you just dropped on the meal.

More and more service companies (hello, Rogers Cable), treat the customers like some giant pain in the ass and make it as difficult as possible to get service issues resolved. (Just try to get the same cllient service person twice in a row).

Nine times out of ten, I'd rather deal with a federal government department than a cable or phone company.

No, no, believe me, I agree 100% with your total premise before about customer service being non-existent these days.
I just think these folks abused it to their benefit.

 

[poindexter]

Um, I don't think their complaints about the raw sewage were unwarranted and a 20% discount doesn't seem very much.

I'm thinking if you are spending $10,000 on a cruise (number picked out of my ass), you have certain expectations about the level of service.

The new client service motto is: give us your money and STFU.

If you think the service is lousy, you write a complaint letter and vote with your pocketbook by booking another cruise line. These morans took six trips with RC in less than four years. If you don't like the feel when you hit yourself over the head with a hammer, you stop long before six hits.

 

[old_tony]

As someone who has now cruised eight times I know there are people who complain to try to get discounts and upgrades and the like. They cruised six times in four years and complained all the time. That sounds a little contradictory.

 

[ondeadline]

Complaining does have its rewards. I stayed at a Motel 6 in Carlsbad, Calif., one time and the room was horrible even for Motel 6 standards, complete with smoke from the AC that wasn't working. I complained and got a certificate for a free night anywhere in the chain.

 

[finishthehat]

The Cardinals t-shirt is why I laugh every time I see this pic. That and the glorious mullet.

Every time I see it I wonder if the guy is aware of what an Internet meme he's become. (Or how he would spell "meme.")

 

[JR]

The Cardinals t-shirt is why I laugh every time I see this pic. That and the glorious mullet.

Every time I see it I wonder if the guy is aware of what an Internet meme he's become. (Or how he woould spell "meme.")

I always wondered whether that sign was photoshopped.

 

[alleyallen]

According to this site, it's real. Believe it or not, though. Intrawebs!

 

[Italian_Stallion]

Helluva thread title, by the way. Well played.

Actually, the thread title was stolen from Fark's headline. I read that story this morning.

 

[writing irish]

Why would an Irish pub feature Dutch lager? Oh yeah, they're Morans.

 

[Hank_Scorpio]

And $10,000 may not be wholly accurate for a price per cruise, JR. Even a week-long cruise, with a nice cabin, should cost less than $5,000 for a couple. Lots less.

That's about right, AA. My parents are headed to a Hawaiian cruise in about a week. Grand total for seven-day cruise in a balcony stateroom, airfare AND two extra nights in Honolulu was about $6,300, minus shore excusions.

 

[imjustagirl]

So if I complain about a hotel chain but continue to stay in Marriotts for points, then I shouldn't ***** if my smoke alarm goes off in the middle of the night or if the elevator doesn't work or if my neighbors scream all night?

Wrong.

 

[Captain_Kirk]

Complaining does have its rewards. I stayed at a Motel 6 in Carlsbad, Calif., one time and the room was horrible even for Motel 6 standards, complete with smoke from the AC that wasn't working. I complained and got a certificate for a free night anywhere in the chain.

I'm not sure if that's compensation or a penalty.

 

[alleyallen]

Here's my thought...and the cruise line said the same thing. If you've gotten so much bad service, if you've had so much to complain about, why do you keep going back?

This morning at McDonald's a woman held up the only open register for nearly 10 minutes because of her vanilla coffee. She kept complaining it was watered down, her side cup of ice wasn't filled enough, etc., ad nauseum. To her friend, she said, "I don't understand this. They never get the coffee right. I've never had a good cup of vanilla coffee here."

Well then, you moran, quit going to freaking McDonald's for your stupid coffee. There's a Starbucks less than 1/4 of a mile away, on the same side of the street. Go there if McD's can't get your stuff right. Or stop going to McDonald's at all.

 

[AreaMan]

Glad for a thread title making fun of people dragging down her good name.

Joe Piscopo?

 

[doubledown68]

So if I complain about a hotel chain but continue to stay in Marriotts for points, then I shouldn't ***** if my smoke alarm goes off in the middle of the night or if the elevator doesn't work or if my neighbors scream all night?

Wrong.

If it's domestic discord screaming, then you complain. If its intimate, blissful screaming, you listen through the wall with a glass.