Thanks, housekeeping staff!

[imjustagirl2]

So I leave my hotel room yesterday morning at 9:45 a.m., taking the privacy sign off my door on my way out. I return at around 7:30 p.m. to find nothing has been touched. Bed is unmade, towel on the floor, etc. So I call down to the front desk, ask them to let the housekeeping staff know that I will need my room cleaned the next day and that I should be out the door by 10 a.m.

Fast forward to today, when I leave my room at 9:58 a.m., taking my privacy sign down. Fast forward to 10 p.m. when I walk back in the door to find my room exactly as I left it, now with two days worth of towels on the floor. I call back downstairs, and they at least bring me towels and take my mildewy ones out.

I'm trying to figure out if that's better, or having the housekeeping people come in but turn my room from 78 degrees to 65, which I think is why I've been coughing and sneezing for two days now.

When the lady brought my towels tonight, I asked what time housekeeping was done. She said 'They usually leave by 4 p.m. But sometimes if they're already past your room, they're done.' So I ask, 'So you're telling me people could go on, you know, vacation...and if they're not up and out of their room by 8 a.m., they won't have towels?' And she just kind of shrugged and laughed.

Am I wrong in being perturbed? I mean, I wasn't mean to her, and I wasn't mean either time I called downstairs. But is it wrong to expect fresh towels? I don't care about the bed, I'm just going to mess it up again anyway...but sheesh.

 

[spup1122]

You're not wrong. You deserve to be angry.

 

[imjustagirl2]

I mean, who stays in a hotel and is out the door by 8, or even 9, every morning??

Sorry. I'll shut up and go to bed now.

 

[MC Sports Guy]

I actually don't like when the housekeeping staff enters my room when I'm not there. Maybe it's that I have trust issues, but I just find it kinda creepy when I leave a somewhat unkempt room and come back to everything in decent order. Plus, I always have to pull and tug like hell to untuck the sheets and blankets. How the hell do they do that? When I need towels, I just call the desk and say, "I need more towels." Just one man's opinion.

 

[Dyno]

IJAG, you are not wrong. Sometimes I feel like the housekeeping staff at hotels do whatever the hell they want and just shrug if you complain (regardless if your complaint is valid or not). I cannot tell you how many times I've been woken up by housekeeping tapping on my door with a key and a shout of "HouseKEEPing!" at some ungodly early hour even though I have the do not disturb on the door.

 

[JR]

You need to find a new hotel

 

[cougargirl]

Where are you staying???? Notify the hotel's main offices and raise some hell.

 

[expendable]

What they said. You were out in plenty of time for housekeeping to come back and clean your room.

 

[Buck]

So that's one tuck and one no-tuck.

 

[wickedwritah]

Wah. Figures that IJAG would spew some whining.

/dickhead

 

[Buck]

Lupe?!
You're blaming Lupe?!

 

[JR]

I actually don't like when the housekeeping staff enters my room when I'm not there.

That's when they're supposed to come in.

 

[Just_An_SID]

I'd stop down at the front desk and politely give them hell. Don't be an a***hole about it but convey your displeasure. They will usually come around the next day and offer you a free breakfast or some extra hotel points.

Had a situation last summer where the maid who cleaned my room decided to rid me of a small pile of quarters that I had sitting on the desk (about $5 total). I bitched to the manager, who said that the maid probably thought it was a tip. I eventually got the money back along with a gift certificate for a nice dinner at the ritzy restaurant at the place.

 

[21]

Don't waste your time complaining to housekeeping, call the front desk and ask to speak to the manager. Be sure to mention you work for a newspaper (not Peter King style, but as in, 'hi, this is ijag from the YadaYada Herald'). If you were paying out of your own pocket, I'd tell you to demand a rate reduction or free night.

My favorite recent housekeeping story: Boom and I get away for a few days, check into a very lovely/expensive hotel, the kind of place that does not make dopey housekeeping mistakes. We get to the room, there is an ironing board leaning against the wall. I look at him: If you ordered this, it better be for something really hot that doesn't require an iron. He puts it in the closet. It's late, we hit the Do Not Disturb, and go to bed.

Seven am, pounding on the door. Wtf. 'Go away,' Boom booms, not getting up. 'YOU GOT THAT IRONIN BOARD IN THERE?' shrieks the housekeeper. 'I JUST GOTTA GET ME THAT IRONIN BOARD.' Okay. We are on vacation, we are asleep, and we are not getting up for the ironing board. We ignore. More pounding on the door: "CAN I GET ME THAT IRONIN BOARD? JUST FOR ONE MINUTE? YO, HELLO IN THERE?'

We called the manager and told him we were being harrassed by a drunken guest demanding an ironing board. I think they took the housekeeper away in handcuffs, and sent up a very nice bottle of wine later that day.

 

[write then drink]

If you were paying out of your own pocket, I'd tell you to demand a rate reduction or free night.

no, what you need to do is get your receipt the morning you're checking out, THEN complain to the manager, give him the full treatment, and he'll offer to take $100 or whatever off your bill. then you get a new receipt, and when you do your expenses ... you turn in the old one

 

[Flying Headbutt]

Lupe?!
You're blaming Lupe?!

I'm glad this was up by the time I read the thread.

 

[Frank_Ridgeway]

Wow, I guess I've been lucky. I doubt I've ever been up before 10. My wife will go have breakfast and then come up and wake me, and then we leave and housekeeping cleans the room. Usually on the other side of the Do Not Disturb, there is a Housekeeper, Please Clean Room.

 

[JR]

If you were paying out of your own pocket, I'd tell you to demand a rate reduction or free night.

no, what you need to do is get your receipt the morning you're checking out, THEN complain to the manager, give him the full treatment, and he'll offer to take $100 or whatever off your bill. then you get a new receipt, and when you do your expenses ... you turn in the old one

That's ethical.

 

[pallister]

You use different towels each day?

 

[write then drink]

If you were paying out of your own pocket, I'd tell you to demand a rate reduction or free night.

no, what you need to do is get your receipt the morning you're checking out, THEN complain to the manager, give him the full treatment, and he'll offer to take $100 or whatever off your bill. then you get a new receipt, and when you do your expenses ... you turn in the old one

That's ethical.

not really