Netflix down....who here is missing flicks?

[schiezainc]

So I got all jazzed up because somehow The Wire: Season Five: Disc 1 made it into my shipped movies Tuesday only to be disappointed when nothing came in the mail yesturday. I didn't think much of it because sometimes these things happen.

Today, nothing.

So I check the website and it says

We're sorry to report that we continue to experience issues with our shipping system, so some of you are not receiving DVDs in a timely manner and some of you have not received emails letting you know we got a DVD back from you.

We apologize and we'll be automatically issuing credits to all of you whose shipments have been delayed. Our goal is to ship DVDs as soon as possible and to provide a personalized email update to you if your DVD shipment was delayed.

We're sorry for any inconvenience we've caused you and thank you for your patience.

The Netflix Team

Anyone else here affected? I did a Yahoo News search and found this article....

http://money.cnn.com/2008/08/14/news/companies/netflix_outage.ap/index.htm?section=money_latest

Seems like it's going to be down for a while.

 

[93Devil]

Yes, my wife's que (Yes, she has one. I do not want to watch Laverne and Shirley) shows she returned something on the 12th but her next one will not be shipped until Wednesday? That was yesterday. So yes, there is a problem.

 

[Ben_Hecht]

Have one in limbo . . . but it was supposed to be shipped Wednesday, so have no great confidence it's arrived, yet.

Is what it is, but if this isn't solved by the end of business tomorrow, it's clearly critical . . . because the longer this goes on, the worse the processing backlog will be when they finally get back into gear.

 

[Angola!]

I dropped Netflix and sent my three movies back and they claimed they only got two, so they charged me $25 for the one.
**** Netflix.

 

[Dyno]

I got an email from them this morning saying they were having shipping problems and that a movie may have been shipped out to me yesterday, but probably not. Sounds like things have gone haywire at Netflix.

They had some kind of shipping problem a few months back and gave a $1 credit as an apology.

 

[Ben_Hecht]

I dropped Netflix and sent my three movies back and they claimed they only got two, so they charged me $25 for the one.
**** Netflix.

There's room for debate on that policy, but their charging $25 for a lost disc seems outrageous, in the vast majority of cases.

 

[schiezainc]

From the story I read, it seems they had a problem similar to this is March, but I don't remember it affecting me. They went a while without shipping some people their DVDs and issued a 5% refund for the month.

The longer this goes, the more upset I get, but I know they're working on it so that helps. I love Netflix and couldn't imagine life before it. :)

I dropped Netflix and sent my three movies back and they claimed they only got two, so they charged me $25 for the one.
**** Netflix.

There's room for debate on that policy, but their charging $25 for a lost disc seems outrageous, in the vast majority of cases.

$25 seems to be the norm. Redbox does the same if you keep a flick. It'll charge you up to that point and that's it. I guess that's probably because it's the MSRP value. Though I can't remember the last time I paid more than $17 for a new DVD, let alone one that's been around more than Paris Hilton.

 

[Ben_Hecht]

But, jeez. They use their own paid, addressed envelopes.

Seems harsh.

Now, if there's a pattern of individual abuse . . . THAT's ANOTHER STORY.

 

[schiezainc]

But, jeez. They use their own paid, addressed envelopes.

Seems harsh.

Now, if there's a pattern of individual abuse . . . THAT's ANOTHER STORY.

I've never had a problem with them so I can't speak from experience, but I think the postage alone has got to be killer for them so I think $25 is a fair deal.

I mean, they must have a special deal with the Post Office for such a bulk amount, but it probably costs them a pretty penny just for shipping alone.

 

[joe_schmoe]

Haven't had a queue problem yet. But I've had all three movies out for a week now. Just put them in the mail before I saw this thread. Dangit. Noticed the WARNING now that I signed in. Oh well "Heaven Can Wait" can wait.

I can't comment on the $25 fee. I know that customer service has been superb with me and those that I know that use it. Usually they just accept your word if one is lost in the mail, or whatever...unless it's a pattern.
I'll probably have Netflix for life. I guess this week I'll just watch instant movies

 

[schiezainc]

Haven't had a queue problem yet. But I've had all three movies out for a week now. Just put them in the mail before I saw this thread. Dangit. Noticed the WARNING now that I signed in. Oh well "Heaven Can Wait" can wait.

I can't comment on the $25 fee. I know that customer service has been superb with me and those that I know that use it. Usually they just accept your word if one is lost in the mail, or whatever...unless it's a pattern.
I'll probably have Netflix for life. I guess this week I'll just watch instant movies

Their instant movies suck ass.

But I am holding out hope that with that new box thingy they've got for your home that the library will be updated to include things I actually want to see (Dexter, of course, being the exception)

 

[Dyno]

It depends on your taste. About 4 movies in my queue are instant watch ones. Guess my taste sucks.

 

[joe_schmoe]

yeah, i've found a few decent ones in instant. Heck, Unforgiven is in the instant views, and it's superb movie.
In the instants I tend to look for the more obscure anyway...indys, black comedies, etc... that way if they suck i can sto pwatching and come back to SportsJournalists.com without feeling like i wasted time with the return movei/get movie thing.

 

[Small Town Guy]

yeah, i've found a few decent ones in instant. Heck, Unforgiven is in the instant views, and it's superb movie.
In the instants I tend to look for the more obscure anyway...indys, black comedies, etc... that way if they suck i can sto pwatching and come back to SportsJournalists.com without feeling like i wasted time with the return movei/get movie thing.

Instant is also great if you're a fan of women in prison movies.

 

[thegrifter]

So I got all jazzed up because somehow The Wire: Season Five: Disc 1 made it into my shipped movies Tuesday only to be disappointed when nothing came in the mail yesturday. I didn't think much of it because sometimes these things happen.

Today, nothing.

So I check the website and it says

We're sorry to report that we continue to experience issues with our shipping system, so some of you are not receiving DVDs in a timely manner and some of you have not received emails letting you know we got a DVD back from you.

We apologize and we'll be automatically issuing credits to all of you whose shipments have been delayed. Our goal is to ship DVDs as soon as possible and to provide a personalized email update to you if your DVD shipment was delayed.

We're sorry for any inconvenience we've caused you and thank you for your patience.

The Netflix Team

Anyone else here affected? I did a Yahoo News search and found this article....

http://money.cnn.com/2008/08/14/news/companies/netflix_outage.ap/index.htm?section=money_latest

Seems like it's going to be down for a while.

I'm in the same boat. I need my damn Wire fix!

 

[2muchcoffeeman]

I got an email from them this morning saying they were having shipping problems and that a movie may have been shipped out to me yesterday, but probably not. Sounds like things have gone haywire at Netflix.

Yep. In-house proprietary inventory software has taken a ****. Losing somewhere between $1.8M and $3.6M every day.

http://blogs.zdnet.com/BTL/?p=9676

 

[Cosmo]

Put a disc in the mail Sunday night and they didn't get it until Wednesday ... I did get a disc in the mail from them today, so that's good.

 

[schiezainc]

At the very least I expect 10% off my bill this month.

If they don't ship my movies out by tomorrow (Netflix doesn't send movies on Saturdays and Sundays), I will have had to wait until Tuesday to receive flicks I was suppose to have gotten Wednesday. That's nearly a week. I'd expect nothing less than 25% of my monthly charge back.

 

[Giggity]

I got ****ed on The Wire too. I had the first two discs set to come, and they sent one today, but it was Disc 2. Hopefully Disc 1 will come tomorrow. Bastards.

 

[Wenders]

I sent back 21 and Transformers Monday. I was e-mailed this morning to say that it was going to say that they sent me Atonement and The Holiday, but most likely, they had not been sent. Oh well, I wouldn't have time to watch them anyway, between these lovely eight-hour workdays every day and Olympics all night.