I work here too

[Precious Roy]

So we get this call at our paper tonight, and the guy asks for the SE.

Guy: "Can I talk to (SE)?"
Us: "He's not here tonight, is there anything we can help you with?"
Guy: "Well, I don't know. I have all these scores from All-State, and I wanted to get them to (SE)."
Us: "If you give them to us now, we can get them into the paper for the morning and have a story."
Guy: "I guess that will be ok."

Was like pulling teeth. We get calls like this all the time, with people actually hanging up on us because we are not the SE, and then we all get yelled at when he has too many bylines and we have none.
What can we do to make this better? How do we get callers to understand that it's not a one-person sports department?

 

[Hank_Scorpio]

Has the SE been there forever and a day, so the coaches are very familiar with him?

 

[Precious Roy]

Yeah, and I know that's the issue. However, if coaches want to get covered, why don't they give us the info too? Why wait till the news is old just so they can talk to someone else?

 

[cyclingwriter]

Yeah, and I know that's the issue. However, if coaches want to get covered, why don't they give us the info too? Why wait till the news is old just so they can talk to someone else?

Does your SE know about the situation? Maybe he can tell his sources that they should talk to staff? Hopefully, his ego isn't that huge. When I was a political reporter, people always wanted to give scoops to the No. 1 guy. He really helped me by telling people to call me instead.

 

[TheSportsPredictor]

Man, that sounds so tough! You had to tell that guy one whole time that you could take the results and put them in the paper!

 

[Sam Mills 51]

PR, I worked under two SEs where this was an issue. With one, he was winding down his career and was protective of his area. Good, good man ... there was no intent to throw anyone else in front of the train, but it didn't help when trying to get information from the coaches. With the other, he started viewing others as threats.

Easier said than done on a message board, but the best thing is to try and exhibit some patience and hope that you stay there long enough, prove yourself to the people who count and cross fingers that enough people see your work that the communication walls come tumbling down.

Man, that sounds so tough! You had to tell that guy one whole time that you could take the results and put them in the paper!

Get off your high horse. Precious Roy had mentioned that this has occurred on a frequent basis. Seriously doubt he has a problem with doing the work, but this situation can be exasperating. But keep up the snark ... it's not surprising in the least ...

 

[I Should Coco]

Another take on this: I've worked as copy editor/paginator/etc. the past 5-6 years, but when all the sports guys are on the phone and it's a coach calling, I'll take down the box score and get a quote or two.

It's always ticked me off to see other copy editors -- who often are waiting for sports to slap together gamers or roundups on a Friday night -- either let the phone ring without answering, or take a message for the swamped SE or sportswriters to call back.

Granted, I've worked as a sportswriter and still occasionally cover games, but taking calls is not that hard, folks. If everyone else is busy, just talk to the coach and jot down the info.

 

[mustangj17]

This sounds like a non-problem problem. Politely explain the situation. Explain to them you are qualified. And I can understand the frustration of your boss with the bylines. Don't give him a problem, bring him a solution.

 

[Ace]

Another take on this: I've worked as copy editor/paginator/etc. the past 5-6 years, but when all the sports guys are on the phone and it's a coach calling, I'll take down the box score and get a quote or two.

It's always ticked me off to see other copy editors -- who often are waiting for sports to slap together gamers or roundups on a Friday night -- either let the phone ring without answering, or take a message for the swamped SE or sportswriters to call back.

Granted, I've worked as a sportswriter and still occasionally cover games, but taking calls is not that hard, folks. If everyone else is busy, just talk to the coach and jot down the info.

Copy editors treat ringing phones as if they were hissing cobras.

 

[Tarheel316]

Copy editors treat ringing phones as if they were hissing cobras.

Good one Ace. I'm an SE and we have the same sort of issue here. I have been at my present gig not quite four years and was at a competing paper 15 miles away for four years before that, so people are used to dealing with me. It's not a big deal though. You explain something to a person and they give the info to someone else. The only time it's really a problem is when someone calls at 8 a.m. asking to speak to the sports editor. Ain't gonna happen.

 

[Precious Roy]

Man, that sounds so tough! You had to tell that guy one whole time that you could take the results and put them in the paper!

Who pissed in your cornflakes? I was just venting here, as we all do from time to time, about a situation that comes up at least once a week and more as the school year begins. I wasn't coming here to get someone to tell me that it's so rough to do my job, because it's not. I just came here to see if there are any constructive ways to get people to stop going to just one guy in our department. Obviously, the constant, "At least you have a job," argument is very valid, and I am excited to have one for sure, I just want to do it to the best of my ability and multiple people from this area not giving information kinda hampers that.

 

[Ace]

I think PR's problem is that he worries that the paper may miss newsy items if callers only want to talk to Beloved Sports Editor, who maybe be off for a couple days or on vacation or drunk in an alley somewhere.

 

[Precious Roy]

Exactly, Ace, as we are hounded for local news as everyone is right now. I just want everything we can get into the paper into the paper, and if someone refuses to give us the info until SE returns then it will be old news already covered and rehashed by everyone else in the state before we even get it in the first time.

 

[mustangj17]

Exactly, Ace, as we are hounded for local news as everyone is right now. I just want everything we can get into the paper into the paper, and if someone refuses to give us the info until SE returns then it will be old news already covered and rehashed by everyone else in the state before we even get it in the first time.

You should tell them that. People don't understand how papers work. Explain it to them.

 

[cyclingwriter]

Exactly, Ace, as we are hounded for local news as everyone is right now. I just want everything we can get into the paper into the paper, and if someone refuses to give us the info until SE returns then it will be old news already covered and rehashed by everyone else in the state before we even get it in the first time.

You should tell them that. People don't understand how papers work. Explain it to them.

That is good advice.

 

[canucklehead]

I've worked at my present location for a decade. We have this freelancer who calls in and always asks for a guy I work with she knows, when all she wants to do is confirm if her story made it through e-mail. When he's not there and I say he's away from his desk there's a long pause on the other end of the phone, followed by her saying she will call back. All she has to do is ask me if her story has arrived and I would politely tell her, but she has never asked once in about 10 years. The awkward silence has become part of a fun game I play. I just want her to ask first and she never has.

 

[Precious Roy]

Exactly, Ace, as we are hounded for local news as everyone is right now. I just want everything we can get into the paper into the paper, and if someone refuses to give us the info until SE returns then it will be old news already covered and rehashed by everyone else in the state before we even get it in the first time.

You should tell them that. People don't understand how papers work. Explain it to them.

That is good advice.

Informed SE, he is pissed guy didn't give info. Said he would lay into the guy the next time he talked to him.

 

[spnited]

No need for SE to be pissed off or "lay into the guy."
He just has to tell him "if you want it in the paper, give the info to whoever answers the phone."

 

[Double J]

Man, that sounds so tough! You had to tell that guy one whole time that you could take the results and put them in the paper!

Who pissed in your cornflakes?

Nobody did. He's just a snarky asshole, as Sam Mills already pointed out.

 

[TheSportsPredictor]

Man, that sounds so tough! You had to tell that guy one whole time that you could take the results and put them in the paper!

Who pissed in your cornflakes?

Nobody did. He's just a snarky asshole, as Sam Mills already pointed out.

Nah, you're the asshole, Double J.

The OP's problem isn't really much of a problem. There's only two ways to solve it. One, if the SE is telling everyone who calls in to talk to him and only him, which I doubt, then you tell the SE not to do that. Two, it that's not the case, then you just be cheerful to the people who call in and say you'll help them out with that. I doubt they call up, ask for the SE, and hang up when they are told he's not in.