Netflix question

I took a Netflix DVD on a trip recently and I got home to find that the damn disc had snapped in half. Am I better off just buying a replacement and sending that back to Netflix or should I just tell them its broke and (I assume) get billed for it? Anyone had to deal with something like this with Netflix?

 

It'd probably be cheaper to buy a replacement.

 

As a big Netflix user I'd be interested in finding out what happens. Good luck, Leather.

 

You're with me, exorbitant replacement fee.

 

From the Netflix FAQ:

Q: I broke a DVD. What should I do?
A: Visit the Rental Activity page, in Your Account, and choose "Report a Problem". Simply select the movie that was damaged while in your possession and choose "I have lost or damaged a DVD and would like to pay for it".

 

I think the root of the question is not how to take care of it, but how much will NetFlix charge to replace vs. his replacing it himself.

 

I'd put the two halves back in the envelope, send it to them without comment and see what happens.

Then, report back here.

Hey, it's research.

 

Use Scotch tape, though.

 

I had several Netflix movies never even reach my house, and they never bugged me when I reported them missing. I don't know why this would be much different. I'll bet replacement with them is cheap, and I'll bet if you just sent it back to them, they'd eat it because how do they know it didn't get snapped in the mail?

 

BTW, you really should switch to Blockbuster if you have one in your town. The free rentals give you twice as many movies, and you get them faster because they ship it before they even receive the last one you sent back.

 

Which was, really, what I was driving at.

 

One came broke in half, basically. Called Netflix. They told me to send it back and they would should another copy of that movie ASAP. It arrived the next day. They never really asked any further questions about it.