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Netflix question

Discussion in 'Anything goes' started by You're With Me Leather, May 7, 2007.

  1. I took a Netflix DVD on a trip recently and I got home to find that the damn disc had snapped in half. Am I better off just buying a replacement and sending that back to Netflix or should I just tell them its broke and (I assume) get billed for it? Anyone had to deal with something like this with Netflix?
  2. KYSportsWriter

    KYSportsWriter Well-Known Member

    It'd probably be cheaper to buy a replacement.
  3. Perry White

    Perry White Active Member

    As a big Netflix user I'd be interested in finding out what happens. Good luck, Leather.
  4. CentralIllinoisan

    CentralIllinoisan Active Member

    You're with me, exorbitant replacement fee.
  5. Flip Wilson

    Flip Wilson Well-Known Member

    From the Netflix FAQ:

    Q: I broke a DVD. What should I do?
    A: Visit the Rental Activity page, in Your Account, and choose "Report a Problem". Simply select the movie that was damaged while in your possession and choose "I have lost or damaged a DVD and would like to pay for it".
  6. CentralIllinoisan

    CentralIllinoisan Active Member

    I think the root of the question is not how to take care of it, but how much will NetFlix charge to replace vs. his replacing it himself.
  7. HejiraHenry

    HejiraHenry Well-Known Member

    I'd put the two halves back in the envelope, send it to them without comment and see what happens.

    Then, report back here.

    Hey, it's research.
  8. CentralIllinoisan

    CentralIllinoisan Active Member

    Use Scotch tape, though.
  9. I had several Netflix movies never even reach my house, and they never bugged me when I reported them missing. I don't know why this would be much different. I'll bet replacement with them is cheap, and I'll bet if you just sent it back to them, they'd eat it because how do they know it didn't get snapped in the mail?
  10. BTW, you really should switch to Blockbuster if you have one in your town. The free rentals give you twice as many movies, and you get them faster because they ship it before they even receive the last one you sent back.
  11. HejiraHenry

    HejiraHenry Well-Known Member

    Which was, really, what I was driving at.
  12. Oz

    Oz Well-Known Member

    One came broke in half, basically. Called Netflix. They told me to send it back and they would should another copy of that movie ASAP. It arrived the next day. They never really asked any further questions about it.
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