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How to reply when a source is happy

Discussion in 'Journalism topics only' started by copperpot, Aug 4, 2009.

  1. copperpot

    copperpot Well-Known Member

    This might seem like a weird topic, but I always wonder how best to reply to an e-mail from a source who was happy with how a story turned out. My gut reaction is to say, "I'm so glad you liked it," but I almost feel like that's too effusive -- like it's a load off my mind.

    Here's the note: "We saw the article in the August issue and wanted to thank you for a great job."

    "It's my pleasure" sounds to me like I'm catering to them.

    I'm sure I'm overthinking this, but I'd appreciate some thoughts.
  2. RickStain

    RickStain Well-Known Member

    Thank you.
  3. imjustagirl

    imjustagirl Active Member

    "Thanks for the kind note, and thanks for reading."
  4. TheMethod

    TheMethod Member

    "Thanks for the message. Glad you enjoyed it."

    I understand your concern, but it's OK to be a human being.
  5. copperpot

    copperpot Well-Known Member

    I'm think I'm going to send this right now. Thanks a lot.
  6. playthrough

    playthrough Moderator Staff Member

    I always use "thanks for reading", even more so for the people who tell me to go to hell. They gotta read me first.
  7. imjustagirl

    imjustagirl Active Member

    Me too. Every e-mail ended with that.
  8. zeke12

    zeke12 Guest

    Co-sign. That's also my go-to to get a straggler off the phone. "Mmmmm-hmmm. Well, thanks for reading, and thanks for the call."
  9. Ace

    Ace Well-Known Member

    Might even add a keep me posted on how xxx is doing or whatever is appropriate if there could be more stories or follow ups in the future.
  10. expendable

    expendable Well-Known Member

    Yep. Even if I think they're batshit crazy, at least they've purchased my product.
  11. spnited

    spnited Active Member

    Might not be bad to also thank the source for his/her cooperation. Might need to go back to that source again.
  12. finishthehat

    finishthehat Active Member

    Yep, that's pretty much the deal: Thanks for reading, thanks for the kind words; I appreciated the help and let me know if there are any updates in the future.
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