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Customer Service Enhancement From Boston Globe

Discussion in 'Journalism topics only' started by Michael_ Gee, Aug 12, 2016.

  1. Michael_ Gee

    Michael_ Gee Well-Known Member

    The paper has just announced that from now on, if you stop home delivery for vacations or whatever, you will only get a credit, that is, you won't be charged, if said stoppage is for three weeks or more. Three week vacations rare in workaday world. What a ripoff! Anyone who responds by stopping home delivery permanently can only be congratulated.
  2. Dyno

    Dyno Well-Known Member

    Washington Post has been doing that for at least a couple of years. Total bullshit. To add insult to injury, I have an incompetent carrier who doesn't honor vacation holds, so I always come home to the paper on my doorstep, advertising that no one's home.
  3. Michael_ Gee

    Michael_ Gee Well-Known Member

    Newspapers still think their customers can't do without them, despite what's going on for 20 years of evidence they sure as hell can.
  4. wicked

    wicked Well-Known Member

    Maybe Brian McGrory's "thought leaders" came up with that one.
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