Nice job, Time-Warner Cable

Got some dim bulbs running their website. Here's their contact info right off their site:

NEW ORDERS
For new services or to transfer services, please call:

CityNameHere (555) 123-1234
CityNameHere (555) 123-1234
CityNameHere (555) 123-1234
CityNameHere (555) 123-1234
Toll Free (555) 123-1234



E-MAIL
You can reach Time Warner Cable by e-mail at enterEmailAddressHere.com.




ONLINE FORM
You can reach Time Warner Cable using our online form.




CUSTOMER SERVICE & LOCAL OFFICES
You can pay your bill in person or call us with any questions at our 24 hour support centers:

Locate a Payment Center Near You

CityNameHere
Address Here
City, State Zip
(555) 123-1234
Monday-Friday: Hours AM- Hours PM
Saturday: Hours AM- Hours PM


CityNameHere
Address Here
City, State Zip
(555) 123-1234
Monday-Friday: Hours AM- Hours PM
Saturday: Hours AM- Hours PM




WHERE SHOULD I MAIL MY TIME WARNER CABLE PAYMENT?
Please make sure your account number is on your check or money order and mail to the P.O. Box closest to your area:

Cityname1, Cityname2, Cityname3, Cityname4, Cityname5
P.O. Box 555555
City, State Zip


Cityname6, Cityname7, Cityname8, Cityname9, Cityname0
P.O. Box 55555
City, State Zip


Cityname1, Cityname2, Cityname3, Cityname4, Cityname5
P.O. Box 5555
City, State Zip




TDD
You can reach Time Warner Cable via TDD phone by calling (555) 123-1234.




PAYMENT SERVICES
Direct Payment:

Sign up online [ENTER URL TO SERVICE] to arrange automatic monthly payments directly from your bank acccount.

http://www.timewarnercable.com/model/customer/contactus/default.html

Wonder how long it lasts.

 

Enter guess here.

 

The beautiful thing is that on their Customer Service page, they have this:


CONTACT US

Ready to order new cable, add new services to your existing account, or do you just have questions? Click here for contact information ****Remember to change this link****.

 

Hilarious.

I have friends who work for them. I'm torn about whether to mention something.

 

I am SHOCKED that someone found something done by TWC to be sloppy. SHOCKED, I tell ya. Looking forward to the next mid-day loss of service, and then reboot of my box. Good times.

 

They really do suck.

My buddies who work for them sell door-to-door. Straight rip. They offer a ridiculously good starting package.

My buddies make money, but they all say it's shit.

 

Hey, they're gonna be offering ESPNU pretty soon. So they're not ALL bad.

 

For the record, the one TWC guy I've had service my cable (shut up) was fantastic.

 

My guys don't service. They sell, door to door. Town to town.

It's good money, but most of them hate it.

 

Yeah, I'm a little illiterate tonight.

 

Hey, now, be serious. Notice the name of the region on the upper right of that customer service page? It's not "Northeast Idaho" or something real; it's "Model." You can reach it from Time-Warner's home page if you claim that your zip code is 99999, which no serious customer ought to be doing. (They company probably should have made "Model" off-limits without a proper password.) It appears that the IT guys are supposed to modify the "Model" page with real phone numbers and other contact information, then save it using the name of an actual region.

 

Yeah, I know it's a template, but still that's what their Contact Us link led me to. If you don't think to click on Change Your Location that's what you get.

Today when going straight to http://www.timewarnercable.com/ it all works just fine. I just want to find out what channels I can watch my In Demand baseball for free for the next couple days!!