(Insert airline here) sucks running thread

Trying to get a flight changed on Delta Airlines. Can't do it online because they have already changed my itinerary about three times already.

Couldn't get through at all earlier today. Finally did at 4:02 p.m., told me it would be a 3-minute hold. It's now 5:33 and I'm still on hold.

Supposedly high call volumes. How is that possible with air travel off by 80%? What do they have, four people working to cover the whole freaking country?

Pretty crappy way for a business begging for business to treat its customers.

 

Definitely a Your Mileage May Vary situation.

We’ve had a great experience with Delta. We canceled an overseas flight in June. Got credit for two years and hopefully we’ll get to use it next year.

I canceled a domestic flight for later this month. Went from direct to two plane changes. They refunded me on that. Customer service started with an online chat then the phone. Maybe that’s the way to go?

United always sucked for me. And I miss Continental.

 

I have too. This is highly unusual. Used another phone, got the callback service. Said they would call back in seven minutes. We'll see. Tried that this morning, said they would call back in 20, and it was 2 hours and by then I'd left home and missed the call.

 

I once lunged over a counter at Sea-Tac in an attempt to assault a United gate worker.

Delta's been good to me.

 

United has the same effect on me.

 

I miss Continental too. I live at a United hub, so the bulk of my (very few) frequent-flyer miles are with them. But I'm price- and schedule-conscious, rather than brand.

I've had good luck getting airline customer service via Twitter DM.

I am not pleased with Delta, who promised pandemic-related refunds and delivered credit. However, I forwarded screenshots of all the Delta emails -- including the broken promises -- to my credit-card company, and got the money back that way. The credit is still showing up in my Delta account.

 

We were supposed to fly to Vancouver 10 days ago. Wife got it cancelled with very little hassle back in April. My sister's flight was automatically cancelled and she received credit. Not sure why Delta is being a dick about this.

 

When it comes to customer service, no one touches Southwest. No one is even close.

Try to change a flight on another airline. Then try it on Southwest. Report back on which is the better experience.

 

Finally hung up after 2 1/2 hours. Got the callback service on another phone. They said I'd hear from them in seven minutes. That was a half-hour ago. Still waiting.

I do fly Southwest whenever possible. It's not on this trip. Southwest's customer service is outstanding.

 

My wife recently had a similar experience with Delta. Waited more than an hour on hold. Gave up, called back later (at about 10 p.m.) and the recording offered her the "we'll call you back" option. She took it. It said they would call her within an hour. Six hours later -- yes, at 4 freakin' a.m. -- she got a call back.