customer service rant No. 123865425

Very simple to do; there are tons of programs that will help you do this. I've used PodWorks and was pleased.

 

Another reason why I should have gone to university. [/crossthreading]

 

Had a running firefight with Dell today over a piece of software I bought at 10 a.m. Wednesday that was $25 less by 10 a.m. today.
No refund, no credit, even though I hadn't received it.
Told the guy in Bangalore that I was on hold for 1:10, bought the merchandise less than 24 hours before, and found out that even thought the Dell website said I would be receiving the software today it wasn't coming until Friday, where exactly was the customer service and why did I want to shop Dell again?
And that if he apologized followed with "but" one more time I was going to lose it.
Bottom line is to save $25 off the software and drop it from $134.99 to 109.99, I have to ask for an RMA when it shows up and Dell will waive a restocking fee and pay for the return shipping.
When I get the RMA, then I'll buy a new one. Of course, I'll be using the first one until the second one shows up.
It;s not the $25 (offered to take half, offered to have him send me a gift card; no dice), it's the principle.
All this because the perfect storm of Vista, the software with my new HP 8500 4-in-1 caused Photoshop Elements 5.0 to stop working.